Refund and Returns Policy

Effective Date: 29 September 2026

At BezzyCleaner, we want you to be satisfied with your purchase. If you are not satisfied with your order, the following Refund & Returns Policy applies.

1. Return Window

You may request a return or refund within 7 days of receiving your order, subject to the conditions described in this policy.

2. Conditions for Return

To be eligible for a return, the Product must:

• Be unused and unopened.
• Remain in its original packaging.
• Include all original labels, seals, accessories, and accompanying materials, where applicable.
• Be in a condition suitable for resale.

Products that have been opened, used, tampered with, or damaged after delivery may not be eligible for return or refund, except where the Product is defective, damaged during delivery, or incorrectly supplied by us.

3. Proof of Purchase

Please retain your order confirmation, invoice, receipt, or other proof of purchase.

You may be required to provide your order number and proof of purchase when requesting a return, replacement, or refund.

4. How to Request a Return

To request a return or refund, contact us within the applicable return period using the contact details below.

Please provide:

• Your order number.
• The name of the Product.
• The reason for the return.
• Photographs or other information where requested.

Do not send the Product back before receiving return instructions from us.

If your return request is approved, we will provide the necessary return instructions and return address.

5. Return Shipping Charges

Unless the return is due to an error on our part, such as receiving an incorrect Product or receiving a defective Product, the Customer may be responsible for the return shipping cost.

Where the return is approved because of an error, defective Product, or damage attributable to us or the delivery process, we will determine the appropriate resolution, which may include replacement, refund, or reimbursement of eligible return shipping charges.

6. Refund Processing

Once the returned Product is received and inspected, we will determine whether it meets the applicable return conditions.

If the return is approved, the refund will normally be processed using the original payment method.

Refunds are generally processed within 7–10 business days after the returned Product has been received and approved for refund.

The time taken for the refunded amount to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Non-Eligible Products

The following Products may not be eligible for return or refund:

• Products that have been opened or used.
• Products that have been damaged after delivery due to improper handling or use.
• Products with missing or damaged original packaging, seals, labels, or accessories.
• Products returned after the applicable return period.
• Products that cannot reasonably be resold due to their condition.

Any special return conditions applicable to a particular Product will be mentioned on the relevant Product page or communicated before purchase where applicable.

8. Defective, Damaged or Incorrect Products

If you receive a Product that is defective, damaged during delivery, or different from the Product you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos showing the Product, packaging, shipping label, and the issue where applicable.

After reviewing the issue, we may arrange an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Do not use a damaged or suspected defective chemical Product. Follow the safety instructions provided with the Product and contact us for further assistance.

9. Cancellations

If you wish to cancel an Order, please contact us as soon as possible.

Cancellation may not be possible once an Order has been processed, packed, or dispatched.

If an eligible cancellation is approved after payment has been made, the applicable refund will be processed using the original payment method, subject to any applicable deductions or conditions permitted by law.

10. Refunds for Unsuccessful Deliveries

If an Order is returned to us because of an incorrect or incomplete address, refusal to accept the delivery, repeated failed delivery attempts, or other circumstances attributable to the Customer, any refund will be subject to the applicable shipping, return, or other charges.

Where the failure to deliver is attributable to us, the courier, or circumstances beyond the Customer’s control, we will review the matter and determine the appropriate resolution in accordance with applicable law.

11. Important Safety Notice

Because BezzyCleaner Products may include cleaning chemicals, Customers must handle and use Products strictly according to the instructions, labels, warnings, and safety information provided with the Product.

Do not mix cleaning chemicals unless the Product instructions specifically state that they may be mixed.

We cannot accept responsibility for damage or injury resulting from improper use, misuse, unauthorised mixing, or failure to follow the Product’s safety instructions, subject to applicable law.

12. Contact for Returns & Refunds

To initiate a return, replacement, cancellation, or refund request, please contact us with your order number and reason for the request.

BezzyCleaner
Phone: +91 91094 71642
Email: behlaezzy52@gmail.com
Address: Shop No. 2, H. No. 355A, Indray Ashray Colony, Housing Board, Berasia Road, Karond, Bhopal – 462038, Madhya Pradesh, India.
Website: bezzyclean.com

13. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes will be published on this page with an updated Effective Date.

We recommend reviewing this policy before placing an Order.